Cancellation and refund policy
A policy that respects the client's time and the specialist's time alike.
Draft pending legal review. This text may change before launch and is not yet binding.
Last updated:
If you cancel
24 hours or more before the appointment: a full refund.
Less than 24 hours before: half the fee back, or one free reschedule.
No-show without notice: no refund.
If the specialist cancels
You choose between a full refund and a reschedule.
Programs
A program can be cancelled within 7 days of purchase for a full refund if no session has been used. After that, unused sessions are refunded after deducting the used ones at the single-session price.
How you are refunded
To the same payment method, within 5 to 14 business days depending on your bank.